Booking Cancellation & Refund Policy

Advance booking amount

The standard booking advance is ₹50 per player unless another amount is displayed before confirmation. The advance secures the selected slot and is deducted from the final gaming-session bill.

Cancellation or rescheduling by the customer

• At least 6 hours before the booked start time: request one reschedule, subject to availability, or request a refund of the advance.
• Less than 6 hours before the booked start time: the advance is normally non-refundable because the setup was reserved and may not be rebooked.
• Rescheduled bookings can be moved once. A later cancellation of the rescheduled booking may be treated as non-refundable.

Late arrival and no-show

Late arrival does not extend the booked end time. If a customer does not arrive and does not contact us within 15 minutes after the start time, the booking may be treated as a no-show, the slot may be released and the advance will not be refunded.

Cancellation by NextGen Gaming

If we cannot provide a confirmed booking because of equipment failure, closure or another issue within our control, the customer may choose a suitable rescheduled slot or receive a full refund of the amount paid for that booking.

Failed, pending or duplicate payments

A failed payment does not confirm a booking. A pending payment will be reviewed using the gateway transaction status. Verified duplicate payments or amounts collected for an unconfirmed booking will be refunded to the original payment method.

Refund method and timeline

Approved online refunds are initiated to the original payment method. They generally appear within 5–10 working days after initiation, depending on UPI, card, net-banking and banking-partner processing. Bank or gateway delays are outside our direct control, but we will provide available transaction references when requested.

Tournaments, events and food

Tournament or special-event cancellation terms may differ and will be shown with the event details. Food orders cannot normally be cancelled after preparation has started unless the supplied item is incorrect or defective.

How to request a change or refund

Call Tarunpreet Singh at 8708196290 or Malkit Singh at 9896810526. Provide the booking number, customer name, phone number, booking date and requested resolution.