Privacy Policy

Information we collect

• Name, phone number and optional email address.
• Selected gaming setup, date, time, duration, players and booking notes.
• Enquiry type and message submitted through the Contact Us page.
• Payment status, gateway order or transaction references and refund information. We do not store full card, bank-account or UPI credentials.
• Basic technical and security information such as IP address, browser information and error logs when required to protect the website.

How we use information

• To check availability, create and manage bookings.
• To contact customers about their booking or enquiry.
• To process payments, refunds and resolve disputes.
• To maintain records, prevent fraud and protect the website.
• To improve games, setups, events and customer experience.
• To meet accounting, tax, legal and regulatory obligations.

Consent and customer choice

Customers provide information voluntarily when making a booking or enquiry. Please provide only information needed for the stated purpose. You may contact us to withdraw consent for optional uses; withdrawal does not affect processing already completed or records we must retain by law.

Sharing of information

We do not sell personal information. Information may be shared only when necessary with payment gateways, website hosting and technical providers, professional advisers, banks, or government and law-enforcement authorities where legally required. Each provider receives only information needed for its service.

Payments

Online payments are processed on the secure checkout of the selected payment provider. NextGen Gaming receives transaction status and reference information but does not receive or store complete card numbers, CVV, banking passwords or UPI PINs.

Retention

Booking, payment and enquiry information is kept only as long as reasonably required to deliver services, answer enquiries, maintain accounting records, resolve disputes and meet legal obligations. Information that is no longer required is deleted or anonymised where reasonably possible.

Security

We use reasonable administrative and technical safeguards, restricted WordPress access, validation and spam controls. No internet system is completely risk-free, so customers should not submit passwords, PINs or unnecessary sensitive information through booking or contact forms.

Children’s information

Parents or guardians should assist younger visitors with online bookings. If you believe a child submitted unnecessary personal information without appropriate permission, contact us so we can review and remove it where appropriate.

Your requests

You may contact us to request access to, correction of or deletion of personal information, subject to identity verification and records we must retain. You may also raise a concern about how information has been handled.

Cookies and updates

The website may use essential cookies for WordPress, security, booking and payment functions. Analytics or additional tools may be added only with appropriate notice. We may update this policy when our practices or applicable requirements change.